Technical Requirements


Internet connection of at least 30Mbps required

Latest Chrome Browser in use, which is Version 108.0.5359.125 (Official Build) (64-bit) at time of writing (December 2022)

Minimum Recommended Specification




Windows 10 or 11 64-bit

Catalina, Big Sur or Monterey


5th Generation Intel® Core™ i5

MacBook Pro Intel® Quad Core i7


8 -16 GB RAM

8-16 GB RAM


Version 12

Not Applicable


2 GB Available Storage

2 GB Available Storage


10.2 inch 9th generation OS version 15.6.1; no internet connection required after App has been installed on iPad.

Troubleshooting Guide for Laptop/PC

Check Internet Connectivity

Enter in your browser window and check that your Internet download speed is at least 30 Mbps

  • Check Browser version
  • Click the 3 vertical dots in the top right of the browser window
  • Select Settings
  • Select About Chrome
  • Check that WebGL is enabled
  • For most users WebGL is on by default, to check enter in your browser window and you should see a spinning cube. If you don’t you might have disabled WebGL by accident. Type chrome/settings into the address bar. Press Enter. Search for hardware acceleration and enable it.

    Gather a system report and check that your laptop/PC meets the minimum requirements as specified above

    Follow the instructions here for Windows:

    Follow the instructions here for Apple:

    In particular, follow the steps on how to Save a system report. Please save the complete file, not just a screen shot.

    How to raise a Support Ticket:

    If you still cannot access Muckross Quest raise a ticket with Support by emailing In order to raise a ticket with Support the following information must be provided or your ticket will be rejected:

    1. Chrome Browser Version (For Example 108.0.5359.125)

    2. Internet Download Speed (For Example 30 Mbps)

    3. Output from WebGL check above (For Example, I can confirm I can see the spinning cube)

    4. File saved from System Report (Complete file, not just a screen shot)